Frequently Asked Questions (FAQ)

Do you sell authentic Pokémon products?

Yes. All products sold at Koda’s Trading are factory-sealed, authentic Pokémon Trading Card Game products sourced directly from trusted distributors and verified vendors in Japan and internationally.

Do you ship outside of the United States?

At this time, we only ship within the United States. We hope to expand international shipping in the future.

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary depending on the shipping method selected at checkout, but most orders arrive within 3–7 business days. Tracking information will be provided once your order has shipped.

Can I cancel or change my order?

Orders can be cancelled before shipment for a full refund. Once tracking has been created, cancellations or changes are no longer possible.

What is your return policy?

All sales of sealed Pokémon products are final. We do not accept returns or exchanges on opened or customer-damaged items. If your order arrives damaged in transit, please contact us within 7 days of delivery with photos, and we will assist with a replacement or refund if possible.

Do you accept pre-orders?

Yes. Pre-order items will ship on or shortly after the official release date. Please note that all pre-orders are final sale and cannot be cancelled once placed.

How do I contact customer support?

You can reach us anytime at support@kodastrading.com with your order number and details, and we’ll get back to you as soon as possible.